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Postage Information

Posting Information 

Australian Delivery:

Deliveries are dispatched from Monday to Friday, during normal business hours. All orders are shipped by Australia Post for a standard $13 delivery. This will include a tracking number and signature on delivery.

 

If you require your parcel sooner, please contact us to organise Express Post. This will incur a $6.00 charge in addition to the standard delivery cost. Please note, choosing the express option does not speed up the creation time – only the postal time.

 

As of May 1st 2016, Australia Post states arrival in 2+ business days.

Worldwide:

Deliveries are dispatched Monday to Friday, during normal business hours. A standard delivery will cost $25, which will include a tracking number.

 

If you require your parcel sooner, please contact us to organise Express Post and we’ll provide a quote. Please note, choosing the express option does not speed up the creation time – only the postal time.

 

As of May 1st 2016, Australia Post states parcel arrival in 6+ business days.

Lost Mail:

Baby Bee Hummingbirds is not liable for the loss of a parcel, once it’s lodged with Australia Post.

 

If you have received confirmation from us that your parcel has been shipped and you are yet to receive it, consider the following:

 

  • Public holidays may affect your postal time

  • Check that the postal address you provided was correct by logging into your account page then viewing your order history

  • If you still haven’t received your order, please contact us with your order number and we’ll look into it for you.

 

We rely on our carrier for delivery, so we’re unable to offer compensation for lost parcels. But we’ll do our best to help locate any missing parcel.

Damaged Mail:

Baby Bee Hummingbirds is not liable for damage to a parcel, once it’s lodged with Australia Post. We will, however, work with you to see if we can re-craft it from leftover inclusions – for a fee.

 

To find out how to send your breast milk, placenta, cord stump, encapsulated pill, ashes, first curls, wedding dress or pet’s ashes, visit our Sending Information page.

 

 

 

 

 

 


 

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