Return / Refund Policy
Unfortunately, we offer no returns or refunds for change of mind purchases.We do, however, refund or exchange ( re-craft ) for faulty items.
We greatly welcome open communication and appreciate your feedback.
Every creation is handcrafted and is a true work of art, which we have spent many hours crafting. There will never be another piece created in the exact same fashion. Please also keep in mind that colour choices may vary from the computer screen to the physical gem.
We encourage you to carefully consider your options, so you understand that each piece of jewellery will be entirely unique. We cannot offer a refund, exchange or re-make if you change your mind. No two creations can be 100% replicated.
We offer a guarantee that your unique Baby Bee jewellery will not spoil over time. In fact, we promise it’ll last an entire lifetime.
Dulling and settling of your piece may occur over time, especially with continual use and exposure to water. Every piece of jewellery will come with a care guide so, please adhere to our recommendations.
We cannot offer a refund, exchange or re-make for air bubbles or slight imperfections. All pieces are encased in a jeweller’s grade resin, which, unfortunately, is prone to air bubbles and air sockets. We do try to eliminate these during the process, however, we ask you to carefully examine all photos and choose your creations carefully.
If you are unhappy or displeased with your creation, please contact us. It is our mission to create something you will adore and cherish for a lifetime. Our pieces are 100% handcrafted – created with respect, love and honour.